What’s your content for … or is it copy?
What’s your website for? One of the big criticisms of companies’ websites is that they don’t know what they are, or want to be. We’re constantly shocked, if not surprised, by large, commercial operations that spend thousands on slick websites that don’t work, that don’t deliver what they are meant to deliver or … don’t know what they are meant to deliver. Is your website trying to capture new leads? Is it trying to sell your products? Is it a ‘pro bono’ information service? Have you realistically appraised your business and decided that a website cannot step in and do the job your people do, so it then supplies phone numbers or email contacts - a first point of contact in fact? Is your content doing it’s job?
But even when companies get their heads round the idea that simply being on the web isn’t enough, they often still miss a trick with what their site is going to do for them. Once the owner of a site gets his or her head round the search idea, they rightly decide that what they want is to capture those searches … But which searches? Too often this is a game of guessing blind. You are a company selling chocolate cakes, so you naturally go online and find …3.5 million search results. ‘We want to be on page one for chocolate cakes’ they cry.
Content writers often find themselves tearing their hair out over clients who want to feature for pet search terms (which may make sense to you but not to your market). A content writer might market herself with a site that boasts about her ‘content writing skills’ when the potential clients aren’t interested in her ’skills’ but in ‘content that sells’. It’s the old advertising adage about customers not buying ‘the sausage but the sizzle’. In other words, a client wants the benefits, not the product … so you need to see things from the other side (which interestingly is what ’search matched content’ is all about - reflecting the keywords people actually use in the content you write.
But a final point … are you sure they’re searching for content? A good half of the people I speak to, especially the older and less web-savvy ones, glaze over when I use the word ‘content’. They call it copy, the phrase used over decades in newspapers, magazines and advertising. Don’t get too ahead of your customers.
